PRIVACY POLICY - DOCYOURHEALTH
Effective Date: 1st April 2025.
At Docyourhealth, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services. By accessing our website and services, you agree to this policy.
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1. Information We Collect
To provide our services effectively, we collect the following types of information:
1.1 Personal Identifiable Information (PII)
This includes information you provide to us directly, such as:
- Name
- Email address
- Phone number
- Payment details (e.g., credit card or billing address for subscriptions)
1.2 Medical Information
To deliver personalized insights, we collect:
- Medical reports and records
- Health conditions or symptoms described in your submissions
1.3 Automatically Collected Information
When you use our website, we collect certain data automatically, including:
- IP address
- Browser type and version
- Operating system
- Device type
- Usage patterns (e.g., pages visited, time spent on the website)
1.4 Cookies and Similar Technologies
We use cookies and tracking tools to enhance user experience, such as:
- Session cookies for navigation
- Analytical cookies for performance insights
- Functional cookies to remember preferences
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2. How We Collect Your Information
2.1 Direct Submission
- When you upload medical reports via our website or email.
- When you register for an account or subscribe to our services.
- When you contact customer support or interact with our team.
2.2 Automated Collection
- Through website cookies and analytics tools (e.g., Google Analytics).
2.3 Third-Party Sources
- Payment processors (e.g., Stripe, PayPal) provide confirmation of payments.
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3. Payment Information
We offer two payment models for accessing our services:
2. Pay Per Report
Payment Security:
All payments are securely processed through trusted third-party payment gateways. We do not store your credit card or financial details on our servers.
4. How We Use Your Information
We use the collected information to:
1. Analyse medical reports and generate personalized insights.
2. Provide lifestyle suggestions and medical department recommendations.
3. Improve our website functionality and user experience.
4. Process subscription payments and provide customer support.
5. Comply with legal and regulatory requirements.
Data Usage Limitations: Unlike many services, Docyourhealth does not sell user data, target users with ads, or use data for marketing purposes.
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5. Legal Basis for Processing (Under GDPR)
For users in the European Union, the following legal bases apply:
- Consent: When you explicitly agree to share medical reports.
- Contractual Obligation: When processing is necessary to fulfill our services.
- Legal Compliance: When required by applicable laws or court orders.
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6. Global Privacy Regulations
Our privacy practices comply with the following global laws:
- GDPR (EU): Right to access, correct, and delete data; data portability; explicit consent.
- CCPA (California): Right to know, delete, and opt-out of data sales.
- DPDP Act (India): Transparency, data security, and explicit consent requirements.
- PIPEDA (Canada): Consent-based processing and breach notification.
- LGPD (Brazil): User rights and cross-border transfer regulations.
- POPIA (South Africa): Accountability and strict penalties for breaches.
- Privacy Act (Australia): Data security, anonymity, and use limitations.
- CPPA (Japan): Consent for collection, breach notifications, and usage transparency.
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7. User Rights
Users have rights under various privacy regulations, including:
- Access: Request access to your personal data.
- Correction: Request corrections to inaccurate data.
- Erasure: Request deletion of your personal data.
- Data Portability: Obtain your data in a machine-readable format.
- Withdraw Consent: Revoke previously given consent for data processing.
To exercise these rights, contact us at:
- Email: [info@docyourhealth.com]
We respond to verified requests within the legally mandated timeframe.
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8. Data Retention
We retain your personal information only as long as necessary:
- Medical reports are stored for [Insert Retention Period, e.g., 6 months] to provide service continuity.
- Automatically collected data (e.g., cookies) is retained for [Insert Retention Period, e.g., 12 months].
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9. Data Security
We employ robust measures to protect your information, including:
- Encryption: Securing data during transmission and storage.
- Access Controls: Limiting access to authorized personnel only.
- Regular Audits: Ensuring systems comply with industry standards.
Despite our efforts, no method of data transmission or storage is 100% secure. You share data at your own risk.
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10. International Data Transfers
For global users, your data may be transferred to and processed in countries outside your region.
- Transfers are secured through mechanisms like Standard Contractual Clauses (SCCs) under GDPR.
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11. Children’s Privacy
Our services are not intended for children under 18 without parental consent. We do not knowingly collect data from minors.
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12. Updates to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page, with a revised “Effective Date.”
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13. Contact Us
For questions or concerns about this Privacy Policy, contact us at:
- Email: [info@docyourhealth.com]
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